MyClinicPartner
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Refund Policy

MyClinicPartner is a subscription-based digital service. This policy explains when refunds are available, the duration within which we process them, and the refund mode used.

Last updated: 21 April 2026

1. Nature of the product

MyClinicPartner is a cloud-based software-as-a-service (SaaS) for clinic operations, delivered digitally over the internet. Access to the subscription is provisioned immediately after a successful payment. There are no physical goods shipped and no consumables involved.

2. Free trial before you pay

Every new clinic receives a 30-day free trial with full access to the features of the subscription plan they choose. This gives you a no-risk window to evaluate the Service on your own workflows before making any payment. We strongly encourage you to use the trial to decide whether the Service fits your clinic.

3. Refunds on subscription fees

Because the Service is a digital subscription and is provisioned and consumed immediately, and because we provide an extended free trial to evaluate it:

  • Subscription fees (monthly or yearly) are non-refundable once a paid billing cycle has started.
  • You may cancel your subscription at any time. On cancellation you keep access until the end of the current paid billing cycle; no further charges are made and no pro-rata refund is issued for the unused portion of that cycle. Cancellation is covered by our Cancellation Policy.
  • No partial or pro-rata refund is issued if you stop using the Service, disable staff accounts or downgrade mid-cycle.

4. Refunds we do provide

We will issue a refund in the following specific situations, even though the subscription itself is non-refundable:

  • Duplicate payment: you were charged twice for the same billing cycle due to a payment-gateway or technical error.
  • Incorrect amount: you were charged an amount different from the published price for your chosen plan.
  • Failed provisioning: payment was captured but the subscription was not activated on your account and we are unable to activate it on request.
  • Unauthorised charge: a charge was made to your account without your consent and we are able to verify it after investigation.

5. How to request a billing-error refund

  1. Write to support@myclinicpartner.com within 7 days of the disputed transaction.
  2. Include: your registered email, clinic name, transaction ID / order ID, date, amount charged, and a short description of the issue.
  3. We will acknowledge your request within 48 business hours and investigate with our payment gateway.

Requests received more than 30 days after the disputed transaction cannot be processed as most payment gateways do not allow refunds to the original card / account beyond that window.

6. Refund duration and mode

Where a refund is approved under section 4:

  • Refund mode: the refund is always issued to the original payment method used for the transaction (the same card, UPI ID, net-banking account or wallet). We do not issue refunds in cash, cheque or to any alternate account, to prevent fraud and comply with payment gateway rules.
  • Processing time from our side: within 3 business days of approval we initiate the refund with the payment gateway.
  • Bank / card credit time: the refunded amount typically reflects in your original payment instrument within 7 to 10 business days from the date we initiate the refund, depending on your bank or card issuer. In some cases banks may take up to 14 business days.

Once we confirm that the refund has been initiated with the payment gateway, any further delay is at the bank / card issuer's end. We will share the ARN / reference number so that you can follow up directly with your bank if needed.

7. Chargebacks

If you dispute a charge directly with your bank instead of contacting us first, we reserve the right to suspend your account while the dispute is being investigated. We will cooperate with the payment gateway and bank to share transaction records, IP logs and usage evidence so the chargeback can be resolved fairly.

8. No refunds for the following

  • Change of mind after a paid billing cycle has been charged.
  • Inability or unwillingness to use the Service after subscribing.
  • Interruptions caused by factors outside our reasonable control (your internet connectivity, your device failures, blocked payment gateway access, force majeure).
  • Paid billing cycles that have already been fully consumed before the refund request is made.

9. Contact

For any question about this Refund Policy, please contact support@myclinicpartner.com or write to Vasanth Chandrasekar, 18/153-A, Ramaiah Street, Ponmeni Main Road, Madurai, Tamil Nadu – 625016, India.